Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

End user login to CUCM 6

Basic access to the https://ip/cmuser. One user workes great but another does't. The server has LDAP to the AD and this seems to work great. I can do manual sync and the changes is done.

Is there a log where I can see the activity?

Rune

6 REPLIES
New Member

Re: End user login to CUCM 6

Are both of the users in a user group? For the end-user to be able to login to ccmuser, their account needs to be in a user group.

Bronze

Re: End user login to CUCM 6

Hi Rune,

as Brian correctly pointed out, your users need to be a member of a group to access the CCMUser pages. The group must have the correct role attributed to it.

The role that provides that access is the "Standard CCMUSER Administration" role. There's a built in group that has this role associated already and that group is the "Standard CCM End Users" Group.

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/6_1_1/ccmcfg/b08usgrp.html

regards,

Paul

New Member

Re: End user login to CUCM 6

I have checked and both users have Standard CCM End User group.

And they have Standard CCM End user role and Standard CCMUSER Administration role.

They have also a phone attach

regards

Rune

Bronze

Re: End user login to CUCM 6

Hi Rune,

if you've set up the LDAP authentication to AD the CCMUser page login is authenticated against the AD Global Catalog server so you might want to see if there's anything in the logs there

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/directry.html#wp1070369

I've also previously seen problems logging onto the ccmuser pages where the username was case sensitive, so it might be worth checking that.

What sort of error are you getting when the user attempts to login? What version of CUCM are you running?

regards,

Paul

Bronze

Re: End user login to CUCM 6

Hi Rune,

in addition you should also be able to gather CCMUser traces from the Serviceability web page. If you don't have that option you might be running into the following bug

CSCsm37017

regards,

Paul

New Member

Re: End user login to CUCM 6

I'm running version 6.1.3.1000-16

I'm getting this error: Login failure (Wrong user name og password) This is me transfering from the norwegian laguage.

Rune

1175
Views
8
Helpful
6
Replies
CreatePlease login to create content