10-07-2005 12:37 AM - edited 03-13-2019 10:47 AM
Hi ,
can somebody tell me whats the cause of the failure. This is a 1st time installation on a new MCS 7825 server.
Attached is the error log.
Thanks
Brgds
Renzil
10-07-2005 03:55 AM
Seeing this in the log file:
Action 11:58:01: MSICheckForCCMFailure.
11:58:02: MSIApi.cpp: MSICheckForCCMFailure: Function Started
11:58:02: MSIApi.cpp: MSICheckForCCMFailure: Opened registry key
11:58:02: MSIApi.cpp: MSICheckForCCMFailure: Retrieved status of CallManager install
11:58:02: MSIApi.cpp: MSICheckForCCMFailure: 3
11:58:02: MSIApi.cpp: MSICheckForCCMFailure: Successfully Delete Uninstall key : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{1e2d6e82-f372-11d3-9dbc-0010a4e34af5}
11:58:02: MSIApi.cpp: MSICheckForCCMFailure: CallManager install detected copying files failed
11:58:02: MSIApi.cpp: MSICheckForCCMFailure: Message displayed: The Cisco Callmanager installation detected an error while copying files.
Stop all platform agents and Cisco-verified applications, and restart the installation.
For more information, refer to the Upgrading Cisco CallManager documents.
12:01:28: MSIApi.cpp: MSICheckForCCMFailure: Function Ended
We will probably need to look at other log files, such as the corresponding CCMDBSetup log, to get more details regarding the error. It looks like the installer is not able to copy some files. Could be a CD issue or it could be a hard drive issue. You might want to try chkdsk to see if there are any disk issues.
Kevin
10-07-2005 08:25 PM
10-07-2005 09:04 PM
I have verified that the disk is OK by running the chkdsk command.
Thanks
renzil
10-08-2005 11:40 AM
In the log file I am seeing this message:
10-7-2005 11:57:49 Failed to copy the C:\Program Files\Cisco\MA\LDAPConfig.ini file to C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{1E2D6E82-F372-11D3-9DBC-0010A4E34AF5}\ directory or the file does not exist.
We have seen this a couple of times and using the following chkdsk command resolved the issue:
chkdsk C: /F /R
Try the above command then try the installation again. Let me know if this helps.
Kevin
10-09-2005 04:00 AM
Nope,
Yet the same error.
Any thing more to check ?
Brgds
renzil
10-25-2005 07:34 AM
I have the same issue on a MCS7825i trying to install the subscriber. Have you found a solution?
10-27-2005 11:10 PM
Nope, I was adviced by TAC to send back the server.
Brgds
Renzil
10-28-2005 04:47 AM
TAC also issued me an RMA and sent a new server. The new server worked fine.
11-09-2005 11:27 AM
i have had the same problem. installation of ccm doesnt work. on another server bought at the same time it works! after upgrading the bios i have got from ibm.com it worked also on this server!
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