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Error encountered in Unity restart process

Hi, need some assistance with this one.

I installed Unity Schedule Restart Tool 2.0.13 on Unity running version 3.1(4). I selected the option in Unity Schedule Restart Tool to "Shut Down Unity and force reboot of server (recommended)"

The Unity services stop and the systems reboots okay. The systems comes back up and all Unity services starts and runs okay.

When I check the "c:\restart tool\restarthistory.log" for the Unity Schedule Restart Tool, I see the following entry (see the complete log below):

8:31:40 PM: (error) in restart timer: Permission denied number= 70

In addition to the successful UnityScheduleRestart event messages ,I also see an error in the Application event log:

Event Type: Error

Event Source: UnityScheduledRestart

Event Category: Unity Scheduled Restart

Event ID: 5

Date: 8/16/2003

Time: 8:31:40 PM

User: N/A

Computer: xxxx

Description:

Error encountered in Unity restart process. Error reported= number= 0

I tested the Unity Restart Tool several times and I am getting the same error.

What is causing this error?? How do I go about clearing this error?

Thank you.

Here is the RestartHistory.log:

*************************************************************

Running UnityScheduledRestart version: 2.0.12 on Saturday, August 16, 2003 at 8:11:41 PM

Search for '(error)' or '(warning)' to find logged errors and warnings

The log is appended to, remember to scroll to the bottom to see the latest data.

*************************************************************

8:12:01 PM: Starting Unity shutdown process

8:12:01 PM: Unity is running, stopping via gateway

8:12:04 PM: (error) in restart timer: Permission denied number= 70

8:12:04 PM: Stopping AvDirChangeWriter

8:12:04 PM: Net stop process completed

8:12:04 PM: Stopping AvDsGlobalCatalog service

8:12:06 PM: net stop process completed

8:12:26 PM: Net stop process completed

8:12:26 PM: Stopping AvCsMgr

8:12:26 PM: Net stop process completed

8:12:26 PM: Stopping AvDSAD

8:12:29 PM: Net stop process completed

8:12:29 PM: Stopping AvDsGlobalCatalog service

8:12:29 PM: net stop process completed

8:12:29 PM: Stopping AvGAENsvr service

8:12:29 PM: net stop process completed

8:12:29 PM: Stopping csBridgeConnector (if installed)

8:12:29 PM: net stop process completed

8:12:29 PM: Stopping AvMsgStoreMonitorSvr (if installed)

8:12:29 PM: net stop process completed

8:12:29 PM: Stopping AvRepDirSvrSvc

8:12:39 PM: net stop process completed

8:12:39 PM: Stopping AvUMRSyncSvr

8:12:42 PM: net stop process completed

8:12:42 PM: Stopping AvTTSSvr

8:12:44 PM: net stop process completed

8:12:44 PM: killing all AV*.* services

8:12:44 PM: Kill process completed

8:12:44 PM: Stopping the WWW service

8:13:15 PM: net stop process completed

8:13:15 PM: Unity is off line.

8:13:35 PM: Server reboot sequence initiated.

*************************************************************

Running UnityScheduledRestart version: 2.0.12 on Saturday, August 16, 2003 at 8:31:17 PM

Search for '(error)' or '(warning)' to find logged errors and warnings

The log is appended to, remember to scroll to the bottom to see the latest data.

*************************************************************

8:31:37 PM: Starting Unity shutdown process

8:31:37 PM: Unity is running, stopping via gateway

8:31:40 PM: (error) in restart timer: Permission denied number= 70

8:31:40 PM: Stopping AvDirChangeWriter

8:31:40 PM: Net stop process completed

8:31:40 PM: Stopping AvDsGlobalCatalog service

8:31:42 PM: net stop process completed

8:31:57 PM: Net stop process completed

8:31:57 PM: Stopping AvCsMgr

8:31:57 PM: Net stop process completed

8:31:57 PM: Stopping AvDSAD

8:32:00 PM: Net stop process completed

8:32:00 PM: Stopping AvDsGlobalCatalog service

8:32:00 PM: net stop process completed

8:32:00 PM: Stopping AvGAENsvr service

8:32:00 PM: net stop process completed

8:32:00 PM: Stopping csBridgeConnector (if installed)

8:32:00 PM: net stop process completed

8:32:00 PM: Stopping AvMsgStoreMonitorSvr (if installed)

8:32:00 PM: net stop process completed

8:32:00 PM: Stopping AvRepDirSvrSvc

8:32:00 PM: net stop process completed

8:32:00 PM: Stopping AvUMRSyncSvr

8:32:00 PM: net stop process completed

8:32:00 PM: Stopping AvTTSSvr

8:32:00 PM: net stop process completed

8:32:00 PM: killing all AV*.* services

8:32:00 PM: Kill process completed

8:32:00 PM: Stopping the WWW service

8:32:03 PM: net stop process completed

8:32:03 PM: Unity is off line.

8:32:23 PM: Server reboot sequence initiated.

(same message ommited)

1 REPLY
Cisco Employee

Re: Error encountered in Unity restart process

That error is coming when I ask Unity to stop "nicely" via the gateway in much the same way you can shut down Unity from the tray status icon. It's not a big deal since if it doesn't shut down nice I kill the processes that make up Unity one at a time in order (as you can see in the trace output) and everything works regardless.

If you log in via the account you have the scheduled restart service set to run under and use the tray icon to stop Unity and then restart it - it could be a rights issue with the account or something else afoot.

Either way, it's not going to keep the tool from bouncing the server - the worst case scenario is if someone is called into the system at the time the shut down starts off they will get hung up on instead of getting a nice "the system is going off line..." prompt first.

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