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Error in Unity 3.1(5)

Hello,

I am using Unity 3.1(5) and I have the following problems:

1. When I try to add a subscriber, I receive the error "Templates callhandler not found", so after this error I cannot add that subscriber. I believe that this error is in Subscriber Template, when I open the Subscriber Template, this template does not have any greeting, the box where I can select Standard, Closed, Alternate, etc is empty... how I correct this error?

Jefferson

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Error in Unity 3.1(5)

Yeah, sounds like your templates got corrupted along the way - you can go snag the latest dbWalker version from here:

http://www.ciscounitytools.com/App_DirectoryWalker3.htm

it has a "recreate default templates" option in the file menu that will rebuild your default templates from scratch without touching anything else. Be sure to add the distribution lists to them (if you want) after building them since it doesn't assume anything there.

1 REPLY
Cisco Employee

Re: Error in Unity 3.1(5)

Yeah, sounds like your templates got corrupted along the way - you can go snag the latest dbWalker version from here:

http://www.ciscounitytools.com/App_DirectoryWalker3.htm

it has a "recreate default templates" option in the file menu that will rebuild your default templates from scratch without touching anything else. Be sure to add the distribution lists to them (if you want) after building them since it doesn't assume anything there.

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