Currently, I am trying to enable call queuing on a subscriber account through supervise transfer but cannot make it work in Spanish. At the beginning, I considered this as a misconfiguration issue but turning the language into English made it work. The fact is that Unity tries to transfer the call and prompts this well, "wait while I transfer your call", if the call is busy, we would expect, "extension YYY is on the phone now, if you would like to hold press 1, to live a message press 2,..." (that works perfectly in ENU language). However, in Spanish prompts "The system cannot complete the call in this moment, try again later" after trying to transfer the call.
I am working with CCM6.0 and Unity 4.2 and have searched some similar TAC case but had no luck.
When the failure happens, the same 2 errors appears in Event Viewer,
Cisco Unity's telephony component has encountered a serious error.
A serious failure has occurred on port 1 while trying to open a wav file or stream. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.
Thread 0x00001138 had a failure on port 1 in method CAvMiuWave::GetLength()
DESCRIPTION: AvWav WavOpenEx2 failed with 0x00000000.
Cisco Unity's multi-media component has enountered a serious error.
A serious failure has occurred on port 1 while opening an audio stream.Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected.In some cases, further calls on this port will not be handled correctly.
Thread 0x00001138 had a Failure on Port 1 in AvWav
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...