When the user hits the SA web page on Unity, IIS makes sure youre authenticated on the domain if you are the SID is passed through to the SA pages if not youll see a challenge and response dialog asking you to provide a login name/domain/password to authenticate (you can force this all the time with IE settings). Once a token is established, its passed off to the Unity SA page which , in turn, looks the account up in the SQL database. If that SID is found in the subscriber table it proceeds to check your COS for access rights. If not, itll check the SID history table to see if that token is mapped to a user on the local Unity server - this is used for help desk applications where single domain accounts need admin access to multiple machines and cant, obviously, be subscribers on all of them. The GrantUnityAccess tool can be used to create these links between domain accounts and local subscribers with SA access (or not as the case may be).
If youre getting the is not associated with a subscriber message then the SID is not being found in the local subscriber table or the SID History table. Either that or the IIS on the box is in a funky state and needs to be bounced I see this from time to time for whatever reason. We rely on IIS to handle the authentication for us and if its cranky, were cranky.
If youre logged into the Unity domain as a subscriber that should have SA access and youre getting that message, see if bouncing the IIS services does the trick (in the case of E2K, unfortunately, this means bouncing everything). Dont make extra mappings with GrantUnityAccess to try and get around this (it wont work and when you do clear the problem youll have multiple redundant mappings which is annoying to deal with).
It could also be a DNS issue Ive seen that from time to time the authentication process has to be able to contact the DNS server for that domain to verify your credentials and if it cant youll get that message as well.
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