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Community Member

Error Message in ApplicationLog

Hi, I get the following error in the ApplicationLog of my Publisher running 3.2.2c SP H

Source: Cisco CallManager

Category: None

Type: Error

Computer:OSTCM1

Error: RouteListExhausted - An available route not found in the indicated route list.

UNKNOWN_PARAMNAME:MediaResourceListName: RL_Cluster-OST_Hub_Local_PSTN

App ID: Cisco CallManager

Cluster ID: OSTCM1-Cluster

Node ID: 159.232.61.31

Explanation: An available route could not be found in the indicated route list.

Recommended Action: Add additional routes in the indicated route list.

This alarm indicates a network failure or device failure..

What does this message mean?How can I fix it?

Regards

Peter

4 REPLIES
Bronze

Re: Error Message in ApplicationLog

This means that ccm can't find a route pattern to match the callers number. Just curios, do you have more than 500 translation patterns pointing to a specific Gateway/Routelist? If you enable detailed tracing you can see where the call is trying to go. For instance you have a number set to go out of gateway 1 in your route pattern, but it is going out of gateway 2 or 3, sporadic?

Geoff

Re: Error Message in ApplicationLog

You will also get this error if for some reason CCM can't reach the gateway address. I ran into this when a loopback interface accidentally was deleted on the gateway that h323 was previously pointed to.

Community Member

Re: Error Message in ApplicationLog

Geoff,

thanks for the reply.There is currently just one TranslationPattern configured.This Pattern is pointing to the IVR. At the moment there are a lot of calls coming in, which are forwarded to the IVR. Could this cause this error message?

Peter

Bronze

Re: Error Message in ApplicationLog

do you have enough ports to handle the calls? How is Switzerland?

Geoff

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