Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Error message in Event Viewer

I am getting the following errors in my event viewer. People are complaining people get cut off as they leave a message

Unity - 2.4.6.161

TSP - 7.0(2)

CCM - 3.3(2)

Rececently upgrade CCM from 3.1 to 3.3(2) and TSP was also upgraded.

Event Type: Error

Event Source: AvMiu_MC

Event Category: Error

Event ID: 521

Date: 5/22/2003

Time: 12:43:48 PM

User: N/A

Computer: WARRNAMBOOLVM1

Description:

Component Miu: Thread 0x000005C8 had a Failure on Port 1 in Method CAvMiuWave::ChangeVolume()

DESCRIPTION: AvWav WavSetVolume failed with 0xFFFFFFFF.

DETAILS:

HWAV: 0x01984554

Target Volume: 90

WavState: WAV_PLAYING.

Event Type: Error

Event Source: AvMiu_MC

Event Category: Error

Event ID: 530

Date: 5/22/2003

Time: 12:43:48 PM

User: N/A

Computer: WARRNAMBOOLVM1

Description:

Component Miu: Thread 0x000005C8 had a Failure on Port 1 in AvWav

DESCRIPTION:

File: h:\commsvr\Sources\UnityAvWav\WAV.C(3211)

Method: WavSetVolume

Failure: call to WavOutSupportsVolume failed.

Event Type: Warning

Event Source: CiscoUnity_TSP

Event Category: None

Event ID: 102

Date: 5/8/2003

Time: 10:40:48 AM

User: N/A

Computer: WARRNAMBOOLVM1

Description:

Cisco Unity-CM TSP device 17 (Unity port 15): Disconnected from CallManager 10.10.1.15. If there are many of these messages in sequence from the same device 17, this port may not be functioning anymore. Check to see that it is answering calls, and the server may need to be restarted to activate the port again.

Event Type: Warning

Event Source: AvConvMsg_MC

Event Category: Warning

Event ID: 10002

Date: 5/19/2003

Time: 10:40:36 AM

User: N/A

Computer: WARRNAMBOOLVM1

Description:

Zero length Message is detected from User:[PDH Dialysis] Extension:[10570] Alias:[PDialysis] Message#:[1] on line 466 of file h:\commsvr\Sources\AvConvSubscriber\AvConvSubMsgPlaySvr\AvSValidMsgStreams.cpp

Running conversation SubMenu on Port 2

Subscriber Display Name : PDH Dialysis

Subscriber Alias : PDialysis

Running conversation SubNewMsgStack on Port 2

Running conversation AvConvSubMsgPlay on Port 2

2 REPLIES
Cisco Employee

Re: Error message in Event Viewer

When people are getting cut off, find out if they are prompted by Unity or not. Actually, none of these event log messages really look like typical message cutoffs.

The first two error messages came from the same problem, and it looks like CSCdv88847.

New Member

Re: Error message in Event Viewer

When people are getting cut off they are prompted by Unity. I have downloaded the Unity troubleshooting PDF and follow the instruction in there to check the event viewer for errors. The problem is very intermittent, but it is enough to annoy the users. Any other tests I can do?

Cheers

143
Views
0
Helpful
2
Replies
CreatePlease login to create content