Error with CiscoIPPhoneExecute

[ckatene]

hi,

i am developing an application that allows users to push text messages from a webpage to all the phones associated with a specified user. so i construct a CiscoIPPhoneExecute to tell the phone to retrieve the message from the message server. I send EXACTLY the same XML to both phones - however - only one of the phones retrieves the message successfully. The other reports:

<ResponseItem Status="1" Data="Request Busy" ...

I cant see any other difference between the phones - both 7960, i see the XML going to the phones via a sniffer. does anyone know where i can get more information on the response codes? a quick search of www.cisco.com does not come up with enough detail.

thanks,

callum

[stephan.steiner]

Try tracing the traffic between the phones and the message server. What do you see? The error codes are described in the SDK documentation. Here's the important part:

Error 1 = Error parsing CiscoIPPhoneExecute object

Error 2 = Error framing CiscoIPPhoneResponse object

Error 3 = Internal file error

Error 4 = Authentication error

There can also be an Error 6 (even though Cisco says you'll never get it).. it usually happens when the XML is malformed but I haven't quite found a regularity yet.

[aaronw.ca]

You send the execute request containing a single executeitem command to the two phones, and the target of the execute is the URL of a web page, such as an ASP page for the message?

I wouldn't expect an authentication error in a request involving only two phones.

Does changing the order in which you send the execute requests have any effect on the outcome? Do the phones have a similar configuration in regards to default gateway, DNS?

To start with, I would suggest checking the logs on the web server to find out if the request was received from both phones, and what the status of the request was.