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New Member

ESD FIFO

Hi,

I'm currently writing an application using the CRA application editor. Whenever I forward a call to an ESD group, it is handled on First in first out (FIFO) basis. Is there a way to provide a call priority based on the CLID of the incoming call? i.e. if caller A has higher priority, and Caller B is already waiting in the Q, forward caller A to the available Agent before Caller B.

Again is there a way to check the number of caller in the Q??

Thanx and Regards,

Ziad

1 REPLY
New Member

Re: ESD FIFO

Developer support may be able to assist you at http://www.cisco.com/warp/public/570/avvid/

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