I'm currently writing an application using the CRA application editor. Whenever I forward a call to an ESD group, it is handled on First in first out (FIFO) basis. Is there a way to provide a call priority based on the CLID of the incoming call? i.e. if caller A has higher priority, and Caller B is already waiting in the Q, forward caller A to the available Agent before Caller B.
Again is there a way to check the number of caller in the Q??
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...