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New Member

EWT in Minutes

Hi All,

Is it possible to get EWT in Minutes.Is there is any standard format for this?

Thanks in advance.

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4 REPLIES

What do you mean by EWT? -

What do you mean by EWT? - expected wait time?

Which Cisco product are you asking about?

New Member

Hi James,

Hi James,

Yes you are right i mean Expected wait Time only.In UCCX ,system is returning expected wait time in seconds. Is there is any other default standard to get it in minutes or we have to build our logic? Kindly help me

Hi Moses,

Hi Moses,

You will need to do some logic to convert the EWT in seconds to minutes.

The thread below shows how to convert seconds to hours, minutes and seconds in UCCX using java and may help you.

https://supportforums.cisco.com/discussion/12180806/uccx-convert-seconds-hhmmss

You would be better off posting questions about UCCX in the contact center forum. I do not think this one sees much traffic!

New Member

Thank you very much James

Thank you very much James.Since i am new to uccx i had this doubt.

Thank you once again....!

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