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Example administrator corrupted by import during upgrade to 3.1.5 from 2.4.

We've just upgraded from 2.4.6-161 to 3.1.5.

We had built a new system with 3.1.5 in parallel of the 2.4.6. We have exported the users and imported them into 3.1.5.

I believe the example administrator account that was already setup on the 3.1.5 server got overwritten by the old one during the import.

Dbwalker reports

"

Alias=EAdmin

Display Name=Example Administrator - DO NOT DELETE - SMTO-UNITYVM-02

Jump to this subscriber in the SA using this link: Open SA to this subscriber

(error) The primary call handler for this subscriber has it's AdministratorObjectID value set to point to a different subscriber.

You can fix this in DOHPropTest by copying the ObjectID of the subscriber into the AVP_ADMINISTRATOR_OBJECT_ID value for the primary call handler.

This can also, however, mean a there is a 'cross linked' call handler problem where a single primary call handler is being 'shared' by more than one subscriber.

"

If I look at the subribers, I have 2 example administrators

Example Administrator 99999 EAdmin

Example Administrator 99999 EAdministrator

If I call the system and try to get to a call handler , I get a message saying that the system is temporarely down.

How do I reconciliate the example administraor account properly.

Thanks

1 REPLY
Gold

Re: Example administrator corrupted by import during upgrade to

Did you run the Unity 2.X uninstall before importing the data into 3.1(5)?

Regardless, the Example Administrator isn't a required account and Cisco recommends that you remove it anyway. Here are the steps to do it properly:

http://www.cisco.com/warp/public/788/AVVID/remove_example_admin.html

You might need to do a couple of the steps for both of your Example Administrator accounts.

Keith

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