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Exchange Server Store and Forward

Unity has been implemented as part of an existing Exchange (5.5) environment. The users' mailboxes continue to "live" on the "original" Exchange server. If the "original" Exchange server crashes or is otherwise unavailable, will the Unity Exchange server store new voice messages until the "original" server comes back on line and then forward them appropriately?<br><br>


Re: Exchange Server Store and Forward

Yes. Actually, Exchange does all the heavy lifting for us here... We hand the message to be delivered off to our Exchange server on the local box and it takes care of trying to deliver it to the appropriate home store. If the network is down or the server is unavailable or whatever, the MTA will continue to try to deliver that message every 10 minutes for 24 hours (this is configurable in Exchange). If it fails after 24 hours it's returned to the sender as an NDR... in the case of an outside caller the message will end up getting send to the "UnaddressedMessages" public distribution list we create as part of Unity setup.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)