when you are listening to voice mail is there a way to exit completely out of voice mail. I know that you can press * to get out of your account but then it puts you into the main mailbox but I can not get the system to just hang up. So I guess what I want is there a way to exit by just pressing a key. <br><br>
Theres no built in sequence of keys that will blow you all the way out like Repartee can do with the **** concept.
When we designed the conversation for Unity the directive was to make it VMUIF compliant. Those of you not familiar with VMUIF, its basically a series of rules your conversation should adhere to such that it provides a consistent experience for users across different voice mail systems. A good idea on paper but in practice it never really works out that way. Theres a lot of flexibility on the interpretation of key uses in various conversation scenarios however use of * and # are reasonably straight forward for the most part.
* in VMUIF speak needs to back up a menu level and is also used for initiating subscriber sign in. # is used for terminating or advancing to the next conversation segment (move forward)
As such we couldnt have **** or #### in any part of the conversation to mean bail out like we could in Repartee. Using a dedicated string of digits could possibly conflict with someones numbering plan.
The best way to accomplish this is to create a call handler with a series of digits you decide means bail out. This could be 99 or whatever. Just make the Alternate greeting active, choose the blank radio button for it and set the after greeting action to hang up. If a user hits 99 itll hang up on them just about immediately. Unfortunately when youre in your mailbox, you wont be able to simply hit 99 you have to get out first by hitting * as you mentioned above.
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