I'm trying to fully understand all functions that impact ED.
As an example: We have multiple locations that take calls. On a particular day, 1 location only had 1 person staffed. They stayed in AUX all day, making a few outgoing calls as well as recieving a few extension in calls. I would expect that they would never have a valid value for MED and therefore would not receive any ACD calls. They did. Since the rep wasn't in available the call sat for an extended period of time. What could have driven the ICM to populate a MED value?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...