Expension Module with 7960 Phones

[bahman.tajkarimi]

Hello Guys,

I have 7960 phones with Expansion Module but can't see the 14 lines in the CCM Administration Page. When I reboot the phone I see the buttons on the Expansion Module go red and back to the normal but it doesn't show in the CCM Administration page. Could someone please help?

Thanks,

[jbarcena]

In CCMAdmin go to Device --> Phone, search for the 7960 that you are using. Make sure that under 'Expansion Module Information' you have selected the 7914 14-Button Line Expansion Module.

Reset the phone to take the changes

[bahman.tajkarimi]

That's exactly what is configured for the phones but it doesn't show the lines for the expansion module.

Thanks,

[Rob Huffman]

Hi Bahman,

Have you checked that the button template you are using is set up properly for the 7960 and 7914. Have a look at the following doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803edb46.html#wp1062557

Hope this helps!

Rob