Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

experiencing delay getting voicemails

I am using a Unity 3.0 Build 3.0(3) system with Call Manager 3.1(3a). Voicemails are being delayed for a long time. Some of them are taking about 18 hours to show up in email and/or light the lamp. I had a problem with avgaensvr.exe maxing my processor usage. It has been shut down and i am still experiencing the lag. Any advice on this issue would be greatly appreciated.<br><br>


Re: experiencing delay getting voicemails

The first place to start when you're experiencing large delays like that is the Exchange MTA. Unity hands all outside caller messages off to the MTA for delivery to the appropriate mailbox. check the event log for errors (RPC and RPC bind back errors are a dead give away for this type of problem, DNS issues are also common here). If there are RPC or DNS issues on the network messages can languish in the MTA queue on a box for hours or days before they're delivered to the home server. Remember that Unity is not involved in the message transport or doing any kind of syncronization... when we take a message it's delivered to Exchange immediately, we aren't hanging on to it in a proprietary DB and synching or the like.

The exception to that is if Exchange is down we home it in the local UnityMTA directory until it's up. If you're Exchange server is going up/down you'll see "Exchange off line" error messages in the applciation event log. I'm doubting that's your problem since I'm pretty sure you would have noticed that.

I'm assuming these users homed on Exchange servers off the Unity box, correct? Are the messages being delayed from outside callers or are they from internal subscribers or both? Internal subscriber delivery works a bit differently in that the message is actually originated in and sent from the sending subscriber's mailbox.

Here's a good article talking about how to troubleshoot MTA issues in general:;EN-US;q247133

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)