11-22-2005 11:40 AM - edited 03-13-2019 11:19 AM
Hi,
We have a CME 3.2 running in our office integrated with Unity in our main site.
Now we are looking for a way so that the operator can transfer a incoming call directly to a persons voicemail by pressing *xxxx where xxxx is the 4 digit extension for the person. A kind of express messaging through CME.
Any help will be appreciated.
Thanks
Jay
11-28-2005 11:44 AM
Transfer a Caller Directly into a Unity Express Mailbox
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml
12-01-2005 12:22 PM
I believe he is looking to transfer into Unity, not Unity Express. So am I... any ideas?
12-06-2005 06:36 PM
You can get it working by creating a ephone-dn and call-forward all to the VM port.
ephon-dn 10
number 1....
call-foward all [VM Port]
Then in unity just add alternate ext to the subscribers as 1+ext.
You could also use translations on the vm ports to strip the 1 from the called number but I have been unsuccessful getting it to work correctly. Not sure if this was an IOS issue or not.
cs
12-17-2005 11:48 AM
Yes, That what we have but thats only a solution feasible for 2-5 phones. But if we have 120 phones creating another 120 DNs fore this wont be feasible considering each ephone-dn creation takes a amount of available memory.
Thanks
Jay
12-18-2005 07:17 PM
Its only one ephone-dn, such as:
ephone-dn 10
num *....
call-forward all [VM Port]
The big chore is creating the alt ext. on each unity subscriber, however if this a new install you can just use the bulk import.
cs
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