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Community Member

Extension mobility and IP Phone reset

Hi,

we are using the extension mobility feature. I know that when a user logs in or out the IP Phone performs an instanteneous reset in order to get the new settings. This reset is supposed to be unvisible to the user. In this network it is not!! The IP phone resets and takes some seconds to get its new settings. What might be wrong? the IP phones configured are very few (5)...

6 REPLIES
Community Member

Re: Extension mobility and IP Phone reset

It happens the same with me !! Same times the phone do an hard boot !! wich takes lot of time

Silver

Re: Extension mobility and IP Phone reset

i have the same problem , the only difference is the phones do get the new settings befor the reset :-)

Community Member

Re: Extension mobility and IP Phone reset

This sounds like it might be a DNS or server related issue. Do your phone have DNS name/server resolution configured? If so, is the address they are going for available in DNS?

Community Member

Re: Extension mobility and IP Phone reset

Hi,

I am not using DNS.

Community Member

Re: Extension mobility and IP Phone reset

The problem prevales itself when at the CCM admin pages System>Server>YourServer a DNS name (default!!) is selected instead of an IP address. Even if the DNS name can be resolved, the problem will still be present. Simply switching to an IP address will update the SEPxxxxxx.cnf.xml file and no more failures have been detected since then.

Community Member

Re: Extension mobility and IP Phone reset

Hi,

you were right.I changed the name of the CM to its IP address and now we do not have any problems at all when using extension mobility. thanks

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