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New Member

Extension Mobility EM Error Code [2]

Extension mobility has stopped working for us. Here is the output from the trace:

50: Sep 12 17:32:01.689 EDT %EM-3-UNK:0: LoginService: Dev: SEP0012D9BB2851- Error #2 - Application Authentication Error: Could not execute directory authentication: null

51: Sep 12 17:35:14.685 EDT %EM-3-UNK:0: LoginService: Dev: SEP0012D9BB2851- Error #2 - Application Authentication Error: Could not execute directory authentication: null

52: Sep 12 17:46:01.702 EDT %EM-3-UNK:0: LoginService: Dev: SEP0012D9BB2851- Error #2 - Application Authentication Error: Could not execute directory authentication: null

53: Sep 12 17:46:55.636 EDT %EM-3-UNK:0: LoginService: Dev: SEP0012D9BB2851- Error #2 - Application Authentication Error: Could not execute directory authentication: null

54: Sep 12 17:48:59.025 EDT %EM-3-UNK:0: LoginService: Dev: SEP0012D9BB2851- Error #2 - Application Authentication Error: Could not execute directory authentication: null

55: Sep 12 17:51:31.383 EDT %EM-3-UNK:0: LoginService: Dev: SEP0012D9BB2851- Error #2 - Application Authentication Error: Could not execute directory authentication: null

Any ideas?

Thanks,

Navi

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6 REPLIES
Cisco Employee

Re: Extension Mobility EM Error Code [2]

Is this happening to all users? If so, you need to look at logs in DCDsrvr directory. I have a feeling EMapp is not able to log in.If it is happenning only for one user, check the users page and make sure all credentials are good. Make sure the phone is associated with the user. Also, restart tomcat service.

New Member

Re: Extension Mobility EM Error Code [2]

It is affecting all users, and we did try and restart the tomcat service.

Thanks,

Navi

Cisco Employee

Re: Extension Mobility EM Error Code [2]

next step would be look at dcdsrvr logs or AD logs to determine why login fails.

New Member

Re: Extension Mobility EM Error Code [2]

From the dc directory server log:

1029: Sep 15 17:35:42.408 EDT %UserPreference-6-UNK:Enter authenticateUserPIN <37>

1030: Sep 15 17:35:42.408 EDT %UserPreference-6-UNK:userName chhabran

1031: Sep 15 17:35:42.424 EDT %UserPreference-6-UNK:Enter reFormatDN<38>

1032: Sep 15 17:35:42.424 EDT %UserPreference-6-UNK:DN: cn=chhabran-profile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1033: Sep 15 17:35:42.424 EDT %UserPreference-6-UNK: The reformated DN : cn=chhabran-profile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1034: Sep 15 17:35:42.424 EDT %UserPreference-6-UNK:Exit reFormatDN<38>

1035: Sep 15 17:35:42.424 EDT %UserPreference-6-UNK:Applications Profile cn=chhabran-CCNProfile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1036: Sep 15 17:35:42.424 EDT %UserPreference-6-UNK:Application Profile(used) cn=chhabran-CCNProfile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1037: Sep 15 17:35:42.424 EDT %UserPreference-6-UNK:Enter authenticate<38>

1038: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Exit authenticate<38>

1039: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Enter getUserInfo<38>

1040: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:UID = chhabran

1041: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Search Filter = (&(!(|(Description=ciscoPABUser)(Description=ciscoPrivateUser)))(mail=chhabran)(objectclass=inetOrgPerson))

1042: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:CommonName Found = chhabran

1043: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Enter getAssociatedDevices<39>

1044: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Enter reFormatDN<40>

1045: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:DN: cn=chhabran-profile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1046: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK: The reformated DN : cn=chhabran-profile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1047: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Exit reFormatDN<40>

1048: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Applications Profile cn=chhabran-CCNProfile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1049: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Application Profile(used) cn=chhabran-CCNProfile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1050: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Enter reFormatDN<40>

1051: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:DN: cn=chhabran-CCNProfile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1052: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK: The reformated DN : cn=chhabran-CCNProfile-{1109031926122004},ou=profiles,ou=CCN,o=cisco.com

1053: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Exit reFormatDN<40>

1054: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Exit getAssociatedDevices<39>

1055: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:DN (relative ) cn=chhabran, ou=Users,o=cisco.com

1056: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:Exit getUserInfo<38>

1057: Sep 15 17:35:42.439 EDT %UserPreference-6-UNK:===========DETAILS =============

thanks

Cisco Employee

Re: Extension Mobility EM Error Code [2]

Hmm. I do not see any problems in the log you sent me. It appears that the problem is with CCMSysUser. I want to reset the password for that user.

Can you please reset your passwords/ synch them using admin utility. If that does not work, use CCMPWDChanger.

c:program files\cisco\bin

This is service affecting. Please do it after hours.

Thanks!

Cisco Employee

Re: Extension Mobility EM Error Code [2]

Hi, Can I also please look at EM and

tomcat logs:

C:\Program Files\Cisco\TomCat\logs

Thanks!

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