04-15-2009 07:27 AM - edited 03-13-2019 06:15 PM
New cluster setup of CCM 4.3(1) for government customer. Extension Mobility was working.
Applied hardening to servers required by customer, and now Extension Mobility returns "Error [2]" as soon as the extension mobility service is selected. IP Phone agent works fine.
Install is using DC Directory, and not active directory. Have not been able to locate any info on troubleshooting/resolving this.
Any pointers / help appreciated.
04-15-2009 07:38 AM
it might be an error with a user not being created in dir or registry, you would need to look at a EM trace to determine if this is the case
HTH
java
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04-15-2009 07:49 AM
Not even getting to the point where the user puts in their ID when this happens.
EM trace is a good idea though...
04-15-2009 07:51 AM
i'm not referring to the users you need to log in EM, but to the users EM process uses to work which are different
it could be the emAPP user but a trace would tell exactly
HTH
java
if this helps, please rate
04-15-2009 08:03 AM
EM trace is throwing two errors here:
%EMApp-3-UNK:EMAppServlet: Unable to initialize alarms
%EMApp-3-UNK:Unable to find registry entry for AppUserID/Password
But it's not AD Integrated. Not sure what to do here.
04-15-2009 08:12 AM
try resetting the ccmsysuser with ccmpwdchanger
HTH
java
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04-15-2009 08:19 AM
This is 4.3(1) without AD integration. No such user exists in the system.
04-15-2009 08:46 AM
really? open your DCD admin, go to users and let me know
HTH
java
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04-15-2009 09:11 AM
Changed the PWD, and restarted both Tomcat and CCM.
Same problem, no change. Am I missing something?
04-15-2009 09:20 AM
EM trace now shows:
%EMApp-3-UNK:Unable to find registry entry for AppUserID/Password
%EMApp-AMAPPSERVLET-7-UNK:Context:/emapp ::URI:/jsp/phone_error1.jsp
04-15-2009 12:57 PM
just to make sure, you ran the tool in the PUB, the pwd is only alphanumeric, did you reset IIS???
do you have these keys in registry?
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\Directory
Configuration\AppUsers\CCMSysUser\Password
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc.\Directory Configuration\AppUsers\EMApp
HTH
java
if this helps, please rate
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