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Community Member

Extension Mobility - Host not found error

I have tried to set up EM - but when i try to log into phone (7911) i press the services button - host not found - is displayed on the display - just wondering if i have missed somoething out.

4 REPLIES
Bronze

Re: Extension Mobility - Host not found error

Hi, check this good ducument for EM troubleshooting.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080093e72.shtml

Hope this help

David

Community Member

Re: Extension Mobility - Host not found error

Thanks for that David - found the solution in the document.

Replaced name of Call Manager with IP Address

Martin

Community Member

Re: Extension Mobility - Host not found error

Hello,

click on system -> Enterprise Parameters and wherever you see the name of your CUCM, replace it with it's IP address and save it. It will be fixed. The reason it shows, host not found is because currently your phone is trying to resolve the name of your CUCM through DNS which is not installed on your machine.

Regards,

Hitesh.

Community Member

Re: Extension Mobility - Host not found error

Thanks Hitesh

Other post pointed me to troubleshooting document where it said to replace name of call manager with IP Address - thanks for your response

Martin

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