Extension Mobility - Host Not Found

[wz3n9v]

I followed the instruction on this page http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/xservice/admin/esgd03.htm to set up Extension Mobility. When I press the service button on the 7960 phone, I got Host Not Found message and no service is listed.

Please help.

[snooter]

If your getting "Host Not Found" as soon as you hit the services button, and you see now service's offered to you, I'd check your CCM's | Enterprise Parameters | Services URL

Sounds like it's not even looking in the right spot for them..

It all depends on how your CCM was installed, but my URL points to:

http://ip-of-ccm/CCMCIP/getservicesmenu.asp

You can also check this location from your phone.. just hit your settings, and check out your network config, it's like option 29 I think..

Good luck

[s-acharya]

I have similar issue - i am working with TAC to get problem fixed. In the mean time - check this bug out: CSCec19768 -- give workaround a try.

[wz3n9v]

I have the problem solved. Check the "Services" under "Enterprise Parameter". If you are using DNS for the Call Manager name resolution, this field needs to have "http://callmanagername..."

[jbond_c24]

A better practice is to use the ip address of the callmanager in your enterprise params due to the fact that the phones aren't very good at name resoltion.

Regards,

James