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Community Member

Extension Mobility - Login Unsuccessful

Some of our users are getting "Login Unsuccessful" error [6] when they try to login into either 7940 or 7960 phone. We checked the device assocation, login parameters, device profile, and default device logoff profile - all these appears to be configured correctly.

Please help

4 REPLIES
Community Member

Re: Extension Mobility - Login Unsuccessful

what is the authentication url in enterprise parameters? If it has dns name, change to the ip address of the ccm.

Community Member

Re: Extension Mobility - Login Unsuccessful

What was your solution to this problem. I am encountering the EXACT same thing?

Thanks,

John

Community Member

Re: Extension Mobility - Login Unsuccessful

What was your solution to this problem. I am encountering the EXACT same thing?

Thanks,

John

Community Member

Re: Extension Mobility - Login Unsuccessful

My problem was the know issue - EM service was running off of Subscriber CCM.

Bug ID: CSCec19768

As soon as i took, Subscriber IP reference from Active Directory - the problem went away.

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