Some of our users are getting "Login Unsuccessful" error  when they try to login into either 7940 or 7960 phone. We checked the device assocation, login parameters, device profile, and default device logoff profile - all these appears to be configured correctly.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...