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Extension Mobility - PIN change problem if other Services are assigned

If a user changes the PIN for Extension Mobility all the other assigned services aren't assigned anymore. If a user has several services and maybe even more than one device (IP Communicator) it is unreasonable for the user to go to the user option page and change the PIN for every service on every device. Do you have a better solution for that?


Re: Extension Mobility - PIN change problem if other Services ar

Basically the issue is that when Users associated with Extension Mobility subscribes to services through the CCMuser page, these services will not be retained after another user has logged in and out of this phone.

This is because subsribing to the services using the CCMuser page updates the SEPxxxxxxxxx.cnf file, it does not update the ADPxxxxxxxx.cnf file. When the user logges out of the phone, the CM uses the ADPxxxxxx.cnf file to put the current device setting back on the phone, therefore, any services configured through the CCMuser page is not retained.

This does not happen when the CM administrator defines and configures the services for the ip phones.

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