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New Member

Extension mobility problems

CCM 3.1.1 installed.

I configured the extension mobility as decribe in the manual.

When I try to make a login on the ipphone I reveive the login page, I fill it but nothing append.

I search in the trace of the CRA engine, I found this :

83: oct 07 00:24:38.822 CEDT %MIVR-APP_MGR-1-DFLT_SCRIPT_LOAD_ERROR:Failed to load default script: Script=null,Exception=com.cisco.wfapi.WFException: Failed to load application from the repository: null

84: oct 07 00:24:39.413 CEDT %MIVR-APP_MGR-6-SCRIPT_LOADED:Script loaded: Script=hotel.aef

85: oct 07 00:24:39.433 CEDT %MIVR-APP_MGR-6-APP_UNLOADED:Application unloaded: Application=login

I reade 5 times the notes to see what's wrong but nothing.

anyone have a idea ?

cheers

Armand

8 REPLIES
Cisco Employee

Re: Extension mobility problems

Have you tried stopping and starting the app engine? I have seen something like that before in the mivr.log but not with the Extension Mobility scripts.

Thank you,

New Member

Re: Extension mobility problems

I have exactely the same problem. I have Call Manager 3.1(2c). I restarted several times the app engine but no way. ???

New Member

Re: Extension mobility problems

Same problem here. Anyone have a fix yet.

New Member

Re: Extension mobility problems

Well, I just got a lot closer to getting it to work. Had to change the following lines:

In form.jsp

Object url = "http://"+servername+":"+serverport+ uri +"?devicename=" + name;

to

Object url = "http://"+servername+":8080"+ uri +"?devicename=" + name;

And in login.asp

xmlInput += "http://" + Request.ServerVariables("SERVER_NAME") + "/LoginService/LoginRequest.dtd\">\n";

to

xmlInput += "http://" + Request.ServerVariables("SERVER_NAME") + ":8080/LoginService/LoginRequest.dtd\">\n";

I actually have it trying to authenticate but I'm now getting Authentication failed because of an unknown error. But it is progress. Before it wasn't responding at all.

New Member

Re: Extension mobility problems

the problem is identified. in CCMadmin serive URL must be lower than 30 chars. Use IP address or NETBIOS name of the Extended services server running.

New Member

Re: Extension mobility problems

Thanks, but no that isn't the problem. I am using the ip addresses for the url. I'm still getting Unknown error from service.

New Member

Re: Extension mobility problems

Be sure you are using the default phone loads that come with 3.1(2c). Extension mobility does not work with phones that run SRST loads.

New Member

Re: Extension mobility problems

Maybe you´ve done this but try shuting down the CM Server and booting againg. I got a similar problem and stopping the services did not help. Luck

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