Extension Mobility "System not enabled for login"

[chris.lombardo]

I'm running CCM 4.0(2a) and am attempting to configure Extension Mobility. I've followed the directions on http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ed113.html, but when the user logs in, the phone gives a login unsuccessful error of "System not enabled for login." The log says:

%EM-3-UNK:0: System not currently enabled.

Any ideas? Thank you!

Chris

[agopala · Accepted solution]

Before we go thru lenghty troubleshooting, can you please make sure EM service is enabled on all servers and also, restart tomcat on all servers.

Thanks!

[chris.lombardo]

Restarting tomcat seemed to so the trick. Thank you for the advice!

I'd like my phones to have no associated directory number unless a user is logged in ... i'm off to read the guide to see how this is done. If you'd care to give me any tips, I'm certainly willing to listen. :)

Chris

[ciscogini]

Just add a phone like any other phoen and do not assign any extension number to it.

Creat your EM profiles and subscribe the phone to the service.

Then you are all set.

[chris.lombardo]

Thanks to all! I'm all set.

[agopala]

This should be fairly straight forward. You have to create a phone and subscribe to EM services. Just do not create a DN configuration. That is it.

Or some people like to create a DN and put it in such a CSS that it can only call 911 or local numbers.