In 3.2 EM supports more than one line. You need to make sure that the different lines are configured in the device profile and then associated with the user. We have an instance of 3 lines for several users. We are using 7960 phones and have set up a template to support the 3 lines.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...