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Extension Mobility

greg.mcbean
Level 1
Level 1

‎09-22-2003 05:17 PM - edited ‎03-13-2019 01:44 AM

a user is logged into another phone they cannot log out under devices phones in the callmanager you cannot force a logout the ics7750 has been shut down and brought up same problem the callmanager is running 33.2 any suggestions

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kthorngr
Cisco Employee
Cisco Employee

‎09-22-2003 06:47 PM

Do you see this message when logging out: "Logout Unsuccessfull. No user logged in"

If so then you may have selected the option "Select a User Device Profile" for the "Log Out Profile". If that device profile has a "Log In User" configured then you could run into this issue.

If this is the case contact TAC for help with resolving issue: CSCeb66884

HTH

Kev

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