A customer of ours is running Cisco Callmanager 4.1(3) and Cisco CRA 4.0.3. When a caller calls after business hours the call is directed to a script on the CRA. When the caller presses 1 he/she is directed to an outside emergency number. But this doesn't work because the Telco only allows calls matching the customers CLI. The call is not forwarded through the Telco's network because the CLI is that of the caller instead of that of the customer.
When I configure a dummy phone with a call forward to an outside number there is no problem. The call is setup correctly and I get to see the CLI form the customer.
We've even tried to forward the incoming call through a dummy phone to a CTI Rout Point but with no results.
Does any one have any idea how we can change the CLI of the forwarded call so it gets allowed through the Telco' network?
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