Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

External calling number on voice messages

Is there a way to get Unity to announce the phone number of an external caller while listening to a voice message (e.g. message from XXX-XXX-XXXX?) It is currently doing that for internal numbers, but not external callers. We are using Unity 3.1(2), one server, separate Exchange box.<br><br>

1 REPLY
Anonymous
N/A

Re: External calling number on voice messages

Currently the telephone interface wont voice the subject line (i.e. the calling number if ANI was provided). If the sender is a known Unity subscriber we'll go fish their voice name out (if it's recorded) and if not play their primary extension number.

I know this is a request on the queue... I don't see it on the short term radar, however.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

79
Views
0
Helpful
1
Replies
CreatePlease login to create content