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External Calls Not Recognizing DTMF

admin_2
Level 3
Level 3

I have Unity 2.46 system connected to Call Manager 3.08 that works fine when extensions inside the network dial it. During the opening greeting, the directory or any extensions are accessible by selecting the appropriate numbers. However, when an external call comes in (via an FXO port on MRP200), Unity answers properly but does not recognize the DTMF signal inputs from the external caller and continues into the default mailbox on every call.<br><br>

2 Replies 2

Not applicable

Not applicable

Yep. Thanks Jeff!

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