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External Phone Number Mask is not working for caller ID.

billy
Level 1
Level 1

I want to have the main number as outbound caller ID for certain phones. The External Phone Number Mask is not working. It still sends out the real extension.

2 Replies 2

s-cortes
Level 1
Level 1

Go to the route pattern of the CCM and and select one route pattern. Then go to the Calling Party Transformations. Put your main number in the Calling Party Transfom Mask Field.

This should send the correct caller ID. You can verify that with a debug on your voice gateway whenever you make a call.

You can also enter a CallerID value in the gateway configuration and in service parameters. I'm not sure what will take precedence.

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