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New Member

External Phone Number Mask is not working for caller ID.

I want to have the main number as outbound caller ID for certain phones. The External Phone Number Mask is not working. It still sends out the real extension.

2 REPLIES
New Member

Re: External Phone Number Mask is not working for caller ID.

Go to the route pattern of the CCM and and select one route pattern. Then go to the Calling Party Transformations. Put your main number in the Calling Party Transfom Mask Field.

This should send the correct caller ID. You can verify that with a debug on your voice gateway whenever you make a call.

New Member

Re: External Phone Number Mask is not working for caller ID.

You can also enter a CallerID value in the gateway configuration and in service parameters. I'm not sure what will take precedence.

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