Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

External Phone Number Mask Question

We have several phones with NonDID number on them.  Our route pattern is setup to use an external phone number mask of the sites main number (1112223333).  However on two of the phones, we would like to have a different number displayed (1112224444). We have tried to do this by entering this number (1112224444) into the extranal phone number mask of the DN on the 2 phone.  This did not work, the main number (1112223333) is still being displayed (caller ID).

We know that we can just remove the external phone number mask from the route pattern and then enter one (external phone number mask) into every dn.  But, is there an easlier way to accomplsish this (there are currently 50 phones at this site)?

2 REPLIES
Cisco Employee

External Phone Number Mask Question

Unless the checkbox for use the external calling party number is checked in the RP it's useless to set it on the phone.

You're sending the main number because most likely the checkbox is unchecked and as you mentioned you have hardcoded that mask.

Other than copying the RP, creating new partition and modifying CSS from those 2 phones, I would just check the checkbox on the RP and use BAT to change the external calling party mask on the DNs.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

External Phone Number Mask Question

Java is correct BAT the phones to change the Calling Party Mask. We have a department that changes there mask every few months. BAT is the easiest way to do this!

1024
Views
0
Helpful
2
Replies
CreatePlease to create content