Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

External voicemails appear to be stuck in c:\Commserver\unityMta folder

We are having an issue with Unity 3.1.5 tsp ver 6.0.2.0 with Call Manager 3.14es41 Unified messaging is in use.

External voice mails are not being delivered while internal voice mails are. I can see the voicemail messages being taken on the port status monitor, but the messages are being stuck in the c:\CommServer\unityMta folder.

How do we get these delivered?

thanks.

3 REPLIES
Gold

Re: External voicemails appear to be stuck in c:\Commserver\unit

What kind of error messages do you see in the application log? Can a user still login to their mailbox?

New Member

Re: External voicemails appear to be stuck in c:\Commserver\unit

Thanks, we have it resolved. The solution was to stop/start the AvUMRSyncSvr service and all of the queued messages were delivered.

Do you know what could have caused this to occur?

New Member

Re: External voicemails appear to be stuck in c:\Commserver\unit

What errors were you seeing in the app event log? There were quite a few UMRSyncSvr bugs circa-3.1.3. Most should have been fixed.

adam

412
Views
0
Helpful
3
Replies