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Factory Reset - 7960 IP Phone

Hello. I've got a frustrating issue here. I just purchased a 7960 IP Phone and would like to perform a factory reset on the unit. I have followed the directions in the following article but my phone doesn't respond as it should.

http://www.cisco.com/warp/public/788/AVVID/7960_default.html

When I power up the unit and hold down the # key, I never see the message stating that a factory reset initiated or similar. The current load is different from what I use and need to get it to reload.

Please help! Thanks in advance.

Brian

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