Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

factory reset for 7940G

My 7940G is just displaying Cisco logo. I tried 123456789*0# to reset. I don't get the next step to reset. My phone doesn't repond to any buttons. Any help will be greatly appreciated. I was setting up my Call Manager 4.1.

2 REPLIES
New Member

Re: factory reset for 7940G

Try resetting it from phone configuration page in call manager.Also make sure if your phone is properly plugged in.Following is the Cisco recommended procedure for resetting the phone to factory default.

Reset to Factory Default

Complete these steps:

Go to the main Date/Time screen. 1.

Press **# to unlock Network Configuration on the phone. 2.

Press Settings. 3.

Press 3 on the keypad (or scroll down) for Network Configuration. 4.

Press 33 on the keypad (or scroll down) for Erase Configuration. 5.

Press softkey Yes. 6.

Press softkey Save. 7.

The phone should now be reset.

Cisco − Resetting 7900 Series IP Phones to Factory Defaults

New Member

Re: factory reset for 7940G

none of the buttons reponds at all. can't get in to the main menu.

353
Views
0
Helpful
2
Replies
CreatePlease login to create content