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New Member

failed to print call handler traffic report

Hi,<br>We have Unity version 2.4.6 and Exchange mailboxes reside on seperate Exchange server. <br>Problem is tried to print call handler traffic report, the unit admin screen display " the report can not be queued"<br>NT event viewer indicated following error messages:<br>Repmgr getmodules failed report name call handler traffic report hresult 0x80040203<br>Repdir fatal error file h:\commsvr\sources\reportdirector\avrepdirsrv\avrepdir.cpp Line 1543 value 0x8004020d<br>Any idea about this problem ?<br>Thanks,<br><br><br><br>

New Member

Re: failed to print call handler traffic report

Report problems are always difficult to figure out. Your best apporach is to report this to the Cisco TAC and have them take a look.
Some of the common problems that have happened before are -
1) It is a multilingual system. The reports are available in only one language. The SA needs to be on the default GUI language that is the configured while installing Unity when it issues the command to genereate the report.
2) The language on the system was changed during an upgrade of Unity. This caused issues with the reports not being updated right.
3) Some permission are not set right on the services.

Anil Verma
Cisco Systems

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