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New Member

Fast Dial/Personal Address book pre-dial not working

I have a CCM ver 6.0.1.2 that has personal address book and fast dial services, when I add the pre-dial of 9 into there it doesn't work on the phones. It just dials the number that is in the directory or address book, does anyone know if there is a bug with this or any other configuration that has to be done?

2 REPLIES
Bronze

Re: Fast Dial/Personal Address book pre-dial not working

From CCM service parameters for callmanager service(Advanced), you can configure International Number Prefix, National number prefix as 9011 and 91. also have a look at this bug:CSCsh61559

New Member

Re: Fast Dial/Personal Address book pre-dial not working

I'm having trouble adding the Personal Address Book URL. I can't find an URL in the System or Admin guide. I'm using the same old URL that worked in CCM 3.x and 4.x. I also tried HTTPS.

http://10.19.45.10/ccmpd/xmlAddressBookInput.asp

The old URL worked for Fast Dials:

http://10.19.45.10/ccmpd/xmlfastDials.asp

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