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New Member

fax problem - AS5350 with 827-4V endpoints

Hi all , We can send faxes from the 827-4V endpoints out to remote PSTN connected fax , but we cannot receive at the 827-4V´s -- handshaking occurs between faxes but the call always drops and no fax data gets through. I have run "debug vtsp session" and this always shows "disconnect cause normal". I have also "fax-relay ecm disable" and "fax rate disable" on the VoIP dial peers. I am kind of baffled as to why it works one way , but not the other -- voice calls are fine . All help appreciated on this one -- Any ideas guys ?

Thanks.

1 REPLY
New Member

Re: fax problem - AS5350 with 827-4V endpoints

I should have pasted this in :

5350#show ver

Cisco Internetwork Operating System Software

IOS (tm) 5350 Software (C5350-IS-M), Version 12.2(2)XB3, EARLY DEPLOYMENT RELEAS

E SOFTWARE (fc2)

TAC Support: http://www.cisco.com/tac

Copyright (c) 1986-2002 by cisco Systems, Inc.

Compiled Sun 10-Feb-02 00:31 by hwcheng

Image text-base: 0x600089C8, data-base: 0x61180000

ROM: System Bootstrap, Version 12.2(1r)1, RELEASE SOFTWARE (fc1)

BOOTLDR: 5350 Software (C5350-BOOT-M), Experimental Version 12.1(20000922:142008

) [nag-flo_t_0110 101]

-----------------------------------------------------------------

Thanks

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