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FAX Problem - ATA186

I traied to send FAX IP to IP, from Central Site to Remote Office, but unsuccessful. I have error on sending site (Central Ofiice) Tx Canceled - Error 0091. First Fax is connected on port1 Cisco ATA186 on Central Site. I have Remote Office connected with WAN link to Central Site. Fax at the Remote Office is also connected on first port ATA 186. On CallMAnager 4.1.3 I have defined Device Pool DP_FAX with Region G.711 within region. For FAX machine on Central and Remote Site , I have defined same Device Pool. All communication between FAX machines on Central and Remote Site is trough G.711 codec.

I capture debug information from both ATA 186 with prserv.exe:

At the Central Site(SENDING SIDE), Point of problem:

[1]MPT mode 3

[1]speed up@40170400->40170560, 40170000->40170080, bc 8, td 0, df 1

97:30;6,6,0,0,

<-|EndCall[1]

<-|SK[1]:9, L=1, FGR=340ea17

[1]StopTone

->CloseRxChn[1]

|->StopMediaTx[1]

|->CallState[1]=2 L=1 R=340ea17 FG=0 r=340ea17,0

IDLE[1]

|->SetRingerMode[1]:1

98:00;6,6,0,0,

At the REMOTE FAX (RECEIVING SIDE), output is in atachment problem beggin after [1]MPT mode 3.

Can anybody help.

1 REPLY
New Member

Re: FAX Problem - ATA186

What mode do you have configured for the Fax service?

Is it configured constant on Gateways and ATA?

Also what speed link are you using?

http://www.cisco.com/en/US/products/hw/gatecont/ps514/products_administration_guide_chapter09186a00800c4d1e.html#1013219

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