Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Fax Problem

We have a client site where the faxing went down this morning. Starting the LFExGateway service manually generates the following error in the event log:<br><br>The LFExGateway service terminated with the following error: <br>The security account database contains an internal inconsistency. <br><br>The only problem they have had in the last few months is when they changed their Exchange Site Services account a few weeks ago (and forgot to change the password in the Unity services.) We have corrected that problem and they have restarted the box since that time. They say faxing just stopped this morning.<br><br>I have tried creating another Exchange site services admin equivelant and logging the service on with it, but I get the same error. Any ideas?<br><br>Craig Sixta, MCNE, MCSE, CCNA<br>Network Engineer<br>Matrix Communications, Inc.

2 REPLIES
Anonymous
N/A

Re: Fax Problem

That LfxGateway service also starts with the Exchange Service Account & password, so make sure it's been updated there as well.

I forget if there's another LFX service that starts with that account (most of them use System), but the Lightning Fax gateway service definitely needs it.

Anonymous
N/A

Re: Fax Problem

That is what I initially thought the problem was too. It turns out that we were able to fix the problem by pulling the LFExGateway.exe out of the setup files and replacing the one that was running on the system. It did not even require a restart. My guess is that the original executable must have somehow become corrupt.

Craig Sixta, MCNE, MCSE, CCNA
Network Engineer
Matrix Communications, Inc.

118
Views
0
Helpful
2
Replies
CreatePlease login to create content