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Bronze

faxing via 2651 gateway

Hi,

I have sucessfully set up my core 3745 router to do t.37 store and foreward faxing with the help of answermonkey.net and Jeff. Now I am setting up my remote gateways with the same solution. However, I am having a problem. The router receives the fax and processes it, but it gives me an error when it tries to send it to the smtp gateway. I can ping the gateway, and even telnet into it via port 25. All locations are connected via VPN and there are no problems. Can someone look at this debug and see if they can help?

6d09h: lapp_on_application: Incoming Event: (15 = CC_EV_CALL_HANDOFF), CID(1321)

, DISP(0)

6d09h: lapp_on_call_handoff: Authentication enabled = FALSE

6d09h: lapp_on_call_handoff: Authentication ID = 0

6d09h: lapp_on_call_handoff: Authentication ID source = IVR or unknown

6d09h: lapp_on_call_handoff: Authentication status = SUCCESS

6d09h: lapp_on_call_handoff: Accounting enabled = FALSE

6d09h: lapp_on_call_handoff: Accounting method list = fax

6d09h: lapp_on_call_handoff: Mailto Address =

6d09h: lapp_on_conference_vtsp_fmsp: Begin conferencing VTSP and FMSP...

6d09h: lapp_on_change_state: old state(0) new state(1)

6d09h: lapp_on_application: Incoming Event: (29 = CC_EV_CONF_CREATE_DONE), CID(1

321), DISP(0)

6d09h: lapp_on_application: Current call state = 1

6d09h: lapp_on_conference_created: The VTSP and the FMSP are conferenced

6d09h: lapp_on_conference_created: Wait for FMSP call detail event

6d09h: lapp_on_change_state: old state(1) new state(2)

6d09h: lapp_on_application: Incoming Event: (33 = CC_EV_FROM_FMSP_ON_CALL_DETAIL

), CID(1322), DISP(0)

6d09h: lapp_on_application: Current call state = 2

6d09h: lapp_on_msp_event: Incoming call detail has arrived from the FMSP

6d09h: lapp_on_setup_mspi: Prep MSPI ccCallSetupRequest...

6d09h: lapp_on_setup_mspi: Envelope from: FAX=(Moderator Edit)

6d09h: lapp_on_setup_mspi: Envelope to: (Moderator Edit)

6d09h: lapp_on_setup_mspi: rfc822_to_comment: gbeaty

6d09h: lapp_on_setup_mspi: Faxmail subject: Fax Message[DNIS=2581][ANI=703256639

4]

6d09h: lapp_on_setup_mspi: Disposition notification to:

6d09h: lapp_on_setup_mspi: Originator's TSI = rfc822_from_comment = REICO DISTRI

BUTORS

6d09h: lapp_on_setup_mspi: Auth/Account ID = 0

6d09h: lapp_on_setup_mspi: Do ccCallSetupRequest to MSPI

6d09h: lapp_on_conference_fmsp_dmsp: Starting conference with FMSP and DMSP

6d09h: lapp_on_conference_fmsp_dmsp: tiff file created = 1993:03:07 09:00:12

6d09h: lapp_on_change_state: old state(2) new state(3)

6d09h: lapp_on_application: Incoming Event: (29 = CC_EV_CONF_CREATE_DONE), CID(1

322), DISP(0)

6d09h: lapp_on_application: Current call state = 3

6d09h: lapp_on_conference_created: The FMSP and the DMSP are conferenced

6d09h: lapp_on_conference_created: Sending CC_EV_TO_FMSP_ON_RECEIVE_ENABLE to FM

SP

6d09h: lapp_on_change_state: old state(3) new state(4)

6d09h: lapp_on_application: Incoming Event: (8 = CC_EV_CALL_CONNECTED), CID(1323

), DISP(0)

6d09h: lapp_on_application: Current call state = 4

6d09h: lapp_on_call_connected: Call connected event received.... - CID(1323)

6d09h: lapp_on_call_connected: MSPI call connected - CID(1323)

6d09h: lapp_on_call_connected: Start conferencing the DMSP and the MSPI

6d09h: lapp_on_application: Incoming Event: (29 = CC_EV_CONF_CREATE_DONE), CID(1

324), DISP(0)

6d09h: lapp_on_application: Current call state = 4

6d09h: lapp_on_application: Incoming Event: (36 = CC_EV_FROM_FMSP_ON_PAGE_ACCEPT

_REQUESTED), CID(1322), DISP(0)

6d09h: lapp_on_application: Current call state = 4

6d09h: lapp_on_msp_event: Page accept request arrived from fmsp

6d09h: lapp_on_msp_event: Sending page accept event to the FMSP

6d09h: lapp_on_msp_event: Pages processed = 1

6d09h: lapp_on_change_state: old state(4) new state(4)

6d09h: %MSPI-4-MSPI_NO_SMTP_SEND: MSPI- Could not

send data to the SMTP server, cid=1323, mspi_on_xmit, lost connection

6d09h: lapp_on_application: Incoming Event: (11 = CC_EV_CALL_DISCONNECTED), CID(

1323), DISP(0)

6d09h: lapp_on_application: Current call state = 4

6d09h: lapp_on_call_disconnected: Call Disconnected - CID= 1323 cause= 0x3 call_

state= 4

6d09h: lapp_on_call_disconnected: MSPI disconnected

6d09h: %LAPP_ON_MSGS-6-LAPP_ON_CAUSE_NO_ESMTP_CONNECT: ESMTP client did not conn

ect or lost connection to remote server

6d09h: lapp_on_call_disconnected: MSPI disconnected with error cause= 3

6d09h: lapp_on_change_state: old state(4) new state(10)

6d09h: lapp_on_conference_cleanup: Destroying conferences...

6d09h: lapp_on_conference_cleanup: Destroying conference for VTSP & FMSP

6d09h: lapp_on_conference_cleanup: Destroying conference for FMSP & DMSP

6d09h: lapp_on_conference_cleanup: Destroying conference for DMSP & MSPI

6d09h: lapp_on_application: Incoming Event: (37 = CC_EV_FROM_DMSP_ON_PAGE_PROCES

SED), CID(1324), DISP(0)

6d09h: lapp_on_application: Current call state = 10

6d09h: lapp_on_state_error: Unexpected event received---

6d09h: lapp_on_state_error: Current call state = 10

6d09h: lapp_on_application: Incoming Event: (30 = CC_EV_CONF_DESTROY_DONE), CID(

1322), DISP(0)

6d09h: lapp_on_application: Current call state = 10

6d09h: lapp_on_conference_destroyed: FMSP/DMSP conference destroyed

6d09h: lapp_on_conference_destroyed: Conference destroyed..... confID = 669

6d09h: lapp_on_application: Incoming Event: (30 = CC_EV_CONF_DESTROY_DONE), CID(

1324), DISP(0)

6d09h: lapp_on_application: Current call state = 10

6d09h: lapp_on_conference_destroyed: DMSP/MSPI conference destroyed

6d09h: lapp_on_conference_destroyed: Conference destroyed..... confID = 670

6d09h: lapp_on_application: Incoming Event: (30 = CC_EV_CONF_DESTROY_DONE), CID(

1321), DISP(0)

6d09h: lapp_on_application: Current call state = 10

6d09h: lapp_on_conference_destroyed: VTSP/FMSP conference destroyed

6d09h: lapp_on_conference_destroyed: Conference destroyed..... confID = 668

6d09h: lapp_on_change_state: old state(10) new state(8)

6d09h: lapp_on_conference_destroyed: All conferences are destroyed.

6d09h: lapp_on_change_state: old state(8) new state(8)

6d09h: lapp_on_call_leg_cleanup: Sending disconnect for FMSP

6d09h: lapp_on_call_leg_cleanup: Sending disconnect for DMSP

6d09h: lapp_on_application: Incoming Event: (12 = CC_EV_CALL_DISCONNECT_DONE), C

ID(1324), DISP(0)

6d09h: lapp_on_application: Current call state = 8

6d09h: lapp_on_disconnect_done: Received call disconnect done ... callID = 1324

6d09h: lapp_on_disconnect_done: DMSP disconnect done

6d09h: lapp_on_disconnect_done: Sending disconnect for MSPI

6d09h: lapp_on_application: Incoming Event: (12 = CC_EV_CALL_DISCONNECT_DONE), C

ID(1323), DISP(0)

6d09h: lapp_on_application: Current call state = 8

6d09h: lapp_on_disconnect_done: Received call disconnect done ... callID = 1323

6d09h: lapp_on_disconnect_done: MSPI disconnect done

6d09h: lapp_on_application: Incoming Event: (12 = CC_EV_CALL_DISCONNECT_DONE), C

ID(1322), DISP(0)

6d09h: lapp_on_application: Current call state = 8

6d09h: lapp_on_disconnect_done: Received call disconnect done ... callID = 1322

6d09h: lapp_on_disconnect_done: FMSP disconnect done

6d09h: lapp_on_disconnect_done: Sending disconnect for VTSP

6d09h: lapp_on_application: Incoming Event: (28 = CC_EV_CALL_FEATURE), CID(1321)

, DISP(0)

6d09h: lapp_on_application: Current call state = 8

6d09h: lapp_on_event_unsupported: Unsupported event received---

6d09h: lapp_on_event_unsupported: EV(28=CC_EV_CALL_FEATURE), CID(1321), disp(0)

6d09h: lapp_on_event_unsupported: Current call state = 8

6d09h: lapp_on_application: Incoming Event: (12 = CC_EV_CALL_DISCONNECT_DONE), C

ID(1321), DISP(0)

6d09h: lapp_on_application: Current call state = 8

6d09h: lapp_on_disconnect_done: Received call disconnect done ... callID = 1321

6d09h: lapp_on_disconnect_done: VTSP disconnect done

6d09h: lapp_on_disconnect_done: All the calls are now void or disconnected

6d09h: lapp_on_change_state: old state(8) new state(9)

6d09h: lapp_on_call_terminate: Freeing the IVR call handoff record

6d09h: lapp_on_call_terminate: Freeing the fax call record

Thanks,

Geoff

1 REPLY
New Member

Re: faxing via 2651 gateway

This is a known bug in the Cisco IOS version 12.2(12.13)T and earlier. The bug ID is CSCdz09858. Are you using any of these Cisco IOS versions? If so, to solve this problem, you could upgrade it to Cisco IOS version 12.2(12.14)T01 and above. This should help you solve the problem.

If once again the problem persists, then it could be due to one of the following :

1.router does not send fully qualified domain name for onramp T.37 fax

2. T.37 offramp call fails if it has a attachment of tif file

Please check out the known bugs CSCdw83724 ,CSCdt98280 for more details.

Hope this helps.

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