I have found a problem in using call handlers to transfer callers to outside lines with call confirm. The feature is desired for users who want to be reached on a cell phone or when away from their office at a home office, etc. This is a highly requested feature for customers today, where they can change a transfer too phone number, and the system will try that number to transfer a caller.<br><br>Call transfer is supervised, call confirm is on, when answered at remote end by another VM system, recall does not always work. With call confirm on, we should be able to be close to 100% find me type feature (ruling out telephone system issues) in a supervised transfer. If RNA, busy, or other voice mail answers we should pull the call back with no response at the distant end. <br><br>In Repartee when doing call progress in transferring a call, on answer we will play the confirm greeting. If no TT is detected we should do the recall sequence. I think this is broken in Unity today. On someone answering the call, pressing 1 to take the call or 2 to have a message taken works all the time. <br><br>What do you think, <br> <br><br>Thanks,<br><br>Ron Lewis<br><br><br>
We release and then there is a conference setup between the caller, Unity and the destination voice mail. The demo system will fail 1 out 4 or 5 times. The demo box I use is 1403. Again, we should be playing confirm prompt a few times, then do the recall.
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