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New Member

Finding Current Call Type in Script Editor

Is there a way to figure out what the current Call Type for a call is within the script editor. I am trying to do certain steps if it is a particular call type. I want to stay away from using extra nodes if I can for eg. I prefer not to use the Call Variables to stuff values in to figure out the Call Type at a later time. Ideally I just want to use the IF node or some other single node to figure out what my current call type is. Thanks in advance.

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3 REPLIES

Re: Finding Current Call Type in Script Editor

Since there has been no response to your post, it appears to be either too complex or too rare an issue for other forum members to assist you. If you don't get a suitable response to your post, you may wish to review our resources at the online Technical Assistance Center (http://www.cisco.com/tac) or speak with a TAC engineer. You can open a TAC case online at http://www.cisco.com/tac/caseopen

If anyone else in the forum has some advice, please reply to this thread.

Thank you for posting.

New Member

Re: Finding Current Call Type in Script Editor

Since Dialed Numbers are orginally assigned to a Call Type, what about using a DN node in the Script to separate the calls into Call Types?

New Member

Re: Finding Current Call Type in Script Editor

The problem with this approach is that not all Call types are associated with with a Dialed Number so we can not really use the DN node to separate out Call Types. Thanks.

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