Is there a way to force a agent desktop to a ready state after a certain amount of time (i.e. 3 minutes?). We are having a problem that agents are not going to a ready state after wrapping up the previous call. Generally becuase they don't feel like taking any more calls. We want to force them into a ready state to take calls.
Not out of the box, no. However you could customize the desktop application to do this for you. A timer could be started when the call ends that sends a ChangeAgentState request at the end of 3 minutes. Not trivial, but certainly doable.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...