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Forced agent login IPCC 3.5.3

IPCC 3.5.3

Periodically when users try to login from their IP phone the get a "user id already logged in" message and they have the option to force user login. this never works. They enter their user ID and Password and it just goes right back to the login screen. In the past we have just deleted the ID and recreated it. Is their an easier way to get around this problem?

2 REPLIES

Re: Forced agent login IPCC 3.5.3

Try using the Ip Client Agent Tester utility to query the Agent's state and what IP the agent is registered at. The license database checks off the agent id and IP. Also the Real Time reporting from IPCC will show you the Agents. The Tester utility should be able to give you some information to troubleshoot the issue and you'll also be able to logout the user. You shouldn't have to delete and recreate the user. Of course you also would want to look at the logging on IPCC.

The client tester agent can be found in c:\Program Files\Cisco\Desktop\Bin\agtstateclienttest.exe

Bronze

Re: Forced agent login IPCC 3.5.3

i came across similar situations,

but once they press force, its fine. there was one instance when it didnt work and that was when the agent was logged into the agent desktop after he was already logged into the phone via the one button configured login.

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