Thanks for the reply. I have tried using the forward all feature on the DN page in CCM Admin with all different combinations (boxes checked, unchecked),but it's won't forward. I made sure I updated and even reset the device too. Strangely I can get the remote phones to forward to a 1800 number or a POTS line, but not a 4 digit extension. I should note that both devices are "dummy" phones with no real MAC address
The checkboxes are only related to CFWDALL to the Voicemail Pilot# so those shouldn't come into play here. If you can forward to some destinations and not others then this is likely a CSS (Calling Search Space) issue. Check the CSS that is related to CFWDALL and ensure that it can access the 4-digit extensions.
Just to add something to the grest info from Rob. having the checkbox checked takes precedence over the destination configuration. so make sure you uncheck the VM option if you plan to forward to a PSTN number or an internal number
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