I would like do make a script to ask to a caller to give his Zip Code and based on this Zip code forward the call to a queue, or a n°. I dont find a way to map the zip code given by the caller to all ZIP for the region
If you are interested in doing all ZipCodes in US, you will have to create a database with information relating to each zipcode.
The database can have 3 fields, ZipCode, Q name and any number relating to the zipcode.
After the caller inputs the zipcode, you store it to a variable and do a DB read, DB Get based on the zipcode entered. You can store the Q and number information got from the database to a variable and route calls based on that variable.
Just for learning/testing purpose you don't have to do a database.
I would like to avoid to use database query, but if there are no other ways, I will create a new database in one of my SQL's. I've already have the ZIP--Town in a xls sheet. Then it would not take me so much time to do it.
Ive still need some help; Ive a problem with the following script:
I do a get digit string to the getzip variable string to have the Zip code of the caller, then after a DB read and DB get based on the getzip value and compare this new variable getsql to a defined variable defined with the step IF
It seems that the get digit and the query to the database is working fine
It seems Ive some problem with the IF step getsql== defined during this step my script give me an error.
Two questions: How can I see the value of my variables during a sequence?
Can I compare a value from a string variable with a Bigdecimal variable?
If not how can I receive a value with a string format from my SQL server?
With CRS you have the flexibilty of using xml files just like a database. That way you do not have to purchase the enhanced cti ports for database dips. I am doing the same thing you are except instead of querying a database I parse an xml file.
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